Refund policy
Effective Date: 31/01/2026
At Bright Epoxy, every product is handcrafted with love, precision, and personalization. We value your trust and strive to provide a transparent, fair, and secure shopping experience.
🪵 1. About Our Products
All items from Bright Epoxy are custom-made using Epoxy materials. Every piece carries its own unique Art , color tone, and texture. These natural variations are part of the beauty of handmade Art — not manufacturing defects.
💰 2. Payment Terms
We offer two payment options:
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Advance Payment (30%) — to begin Resin art creation.
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Full Payment (100%) — paid upfront for better delivery.
Once advance payment is received, our artists begin creating your custom Resin art
After stencil confirmation, the remaining 70% payment is required at delivery.
⚠️ Important:
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The advance amount is non-refundable once the Art process begins.
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If you cannot pay the remaining amount, you may:
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Replace your order with another product of equal or close value, or
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Treat the amount as a deposit for a future order.
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By making an advance payment, you agree to complete the remaining payment upon stencil approval.
📦 3. Return Policy
We want you to be delighted with your purchase. If there’s an issue, we’re here to help.
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Eligibility: Returns are accepted only in cases of transit damage, wrong product, or manufacturing defect.
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Window: Return requests must be raised within 3 days of delivery.
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Condition: Product must be unused, in original packaging, with all tags intact.
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Free Pickup: We provide free reverse pickup for approved return cases.
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No Fees: We do not charge restocking fees or additional deductions.
🔄 4. Replacements or Credits
Once your return is verified and approved:
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We will replace the product with the same or similar item (minor change because its handmade art ), or
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Offer a store credit of equal value for your next order.
Refunds are not provided for customised product
🕒 5. Processing Time for Replacements
Replacements for approved claims are shipped within 7–10 working days.
Delays may occur due to remanufacturing or logistics, but our team will keep you informed throughout.
📩 6. How to Request a Return or Report a Problem
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Email brightepoxy1@gmail.com within 2 days of delivery.
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Attach photos or videos showing the issue.
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Wait for verification and pickup confirmation.
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Once approved, a replacement or credit will be issued.
💬 8. Need Help?
For any questions or assistance related to your order, returns, or Razorpay claims, reach out to:
📧 brightepoxy1@gmail.com
📍 Bright Epoxy Buguda Main Road Site , Near By Indian Overseas Bank Odisha,Ganjam,Buguda,761118
