Shipping policy
Effective Date: 31/01/2026
At Bright Epoxy, every order is handcrafted with care and love. We aim to deliver your personalized wooden gifts safely and on time, wherever you are.
🪵 1. Order Processing Time
-
Each Bright Epoxy is custom-made, and production begins after we receive your order (or advance payment).
-
Orders are usually processed and dispatched within 2 to 4 working days.
-
We will keep you informed in case of any delay beyond the mentioned period.
🇮🇳 2. Domestic Shipping (India)
-
We primarily ship across India via Delhivery and Dtdc, our trusted courier partners.
-
Customers automatically receive tracking details via SMS or WhatsApp from the courier once the order is dispatched.
-
Delivery time is typically 7-9 working days after dispatch.
-
Standard Shipping is free across India.
-
Express Delivery is available at an additional charge (calculated during checkout or confirmed manually).
🧾 3. Shipping Confirmation & Tracking
-
You will receive a shipping confirmation email or WhatsApp message once your order has been dispatched.
-
The message will include your tracking number and courier name for real-time updates.
-
If you don’t receive tracking details within 10 days of placing your order, please contact us at brightepoxy1@gmail.com.
🚫 4. Non-Delivery Due to Incorrect Address
-
Please ensure your shipping address and contact details are correct at checkout.
-
If the package is returned to us due to incorrect address or contact unavailability, redelivery charges may apply.
💬 5. Contact for Shipping Queries
For shipping-related queries, urgent deliveries, or tracking assistance, please contact:
📧 brightepoxy1@gmail.com
