Shipping policy
Effective Date: 31/01/2026
At Bright Epoxy, every order is handcrafted with care and love. We aim to deliver your personalized wooden gifts safely and on time, wherever you are.
🪵 1. Order Processing Time
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Each Tales on Wood product is custom-made, and production begins after we receive your order (or advance payment).
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Orders are usually processed and dispatched within 2 working days.
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We will keep you informed in case of any delay beyond the mentioned period.
🇮🇳 2. Domestic Shipping (India)
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We primarily ship across India via Delhivery and BlueDart, our trusted courier partners.
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Customers automatically receive tracking details via SMS or WhatsApp from the courier once the order is dispatched.
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Delivery time is typically 6-7 working days after dispatch.
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Standard Shipping is free across India.
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Express Delivery is available at an additional charge (calculated during checkout or confirmed manually).
🚌 3. Emergency or Manual Shipping (Special Cases)
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In rare urgent cases, we may ship your parcel via bus service or local transport (especially for same-day or 24-hour deliveries).
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This is done only after customer approval.
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You will receive all shipping slips and bus details for self-pickup at the nearest station.
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If extra delivery costs apply (due to weight or urgency), Tales on Wood may split the extra amount 50–50 with the customer — only after mutual consent.
🌍 4. International Shipping
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Yes, we ship internationally to selected countries.
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International shipping charges are borne entirely by the customer.
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Once your order is ready, we will inform you about available courier options and rates.
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Delivery time varies depending on destination and shipping mode (air or sea).
🧾 5. Shipping Confirmation & Tracking
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You will receive a shipping confirmation email or WhatsApp message once your order has been dispatched.
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The message will include your tracking number and courier name for real-time updates.
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If you don’t receive tracking details within 10 days of placing your order, please contact us at brightepoxy1@gmail.com.
🛡️ 6. Delivery Guarantee & Razorpay Protection
Your payment and delivery are protected under Razorpay’s Money Back Promise.
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If your order is not delivered, damaged, or mismatched, Razorpay’s Buyer Protection covers your payment.
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You can raise a claim within 2 days of delivery through Razorpay’s Buyer Protection portal.
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Tales on Wood will also assist you directly in resolving any courier or delivery issue.
👉 Razorpay Buyer Protection – Money Back Promise
📦 7. Damaged or Lost Packages
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If your order is damaged in transit or lost before reaching you, Tales on Wood takes full responsibility.
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We will resend a new replacement product free of charge after verification.
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Please allow extra time for reproduction and redelivery of custom pieces.
🚫 8. Non-Delivery Due to Incorrect Address
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Please ensure your shipping address and contact details are correct at checkout.
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If the package is returned to us due to incorrect address or contact unavailability, redelivery charges may apply.
💬 9. Contact for Shipping Queries
For shipping-related queries, urgent deliveries, or tracking assistance, please contact:
📧 brightepoxy1@gmail.com
📍 Bright Epoxy, 3, Tales on Wood Manufacturing Unit,
Mukherjee Nagar, Near Soni Aata Chakki, Sikola Bhata, Durg, Chhattisgarh 491001, India
❤️ 10. Our Promise
We handle every order like a story in wood — made with care, packed with love, and shipped with reliability.
Your trust means everything to us, and we ensure a safe, transparent, and secure delivery experience, every single time.